IQuus has elaborated a small list with the questions of the most common users that make us, in this way we try to solve those doubts in a faster way, in any case if you do not find the answer to your problem, please put us in contact with us .
FREQUENTLY ASKED QUESTIONS
Is VAT included in the prices?
For unregistered users, the price that is reflected with “RECOMMENDED PVP” on the article page is the sale price that iQuus recommends to the equestrian shop, saddlery and more establishments that have our articles.
We remind you that iQuus does not sell directly to the public.
For the equestrian shops, saddlery and more establishments that are registered on our website prices do not include taxes (VAT or the type of tax that corresponds to you in your country or region) nor is transportation included.
The shipping cost will be next for the Spanish territory, for Balearic and Canary Islands we would like before sending an order to order because the cost of transport is very variable.
COST OF SHIPPING SPAIN: 0-300 € OF PURCHASE 12 € + VAT, PURCHASES UP TO 300 € TOTALLY FREE.
COST OF SHIPMENTS TO CANARY ISLANDS AND BALEARIC ISLANDS: TO CONSULT.
Are international shipments made?
If we make shipments abroad. In purchases intended for countries outside the European Community, VAT will not apply, however, iQuus will not be responsible for each country’s own taxes, tariffs or dispatch charges.
How is the availability of the articles?
In the tab of the “add to cart” button will be enabled when it appears at any time it will mean that the stock will be out of stock.
In case of not having sufficient stock to complete your order correctly, items will be sent in stock and will remain pending for the next shipment missing items. IQuus will be concerned to advise the client by e-mail or telephone to let you know about the next reception of your order.
When will I recive my order?
If you only ship from Monday to Friday, the reception of your orders, the receipt of orders that you have purchased with us will take place between 24 hours or 48 hours (it is an indication) after you have placed your order When this item is in stock) Once it has been verified that it has been paid, it will have to be taken into account that on Saturdays, Sundays and national and local holidays, no deliveries will be made. This delivery time is only for orders that have their address in the Iberian peninsula; Outside of this territory the delivery period can be extended up to 15 working days.
IQuus will not be responsible for delays in delivery by the carrier due to causes beyond the normal operation of the transport service, such as strikes, accidents, truck overload, ect.
How can I find out where my order is?
At all times you can know where your order is for both domestic and international shipments.
The way you can locate this shipment is the following:
IQuus will provide you at the end of your purchase process via email a tracking number, that number must be entered on the website of the logistics operator that we will appoint.
The data that appear in the pages of our logistic operators, are provided directly by them, reason why we are not responsible for the result.
How can I cancel or modify my order?
You can modify or cancel your order contacted with the modification service by email to the following address: [email protected] providing your name, surname and order number, provided that such order has not already been issued, Return the order by taking charge of the return shipping costs.
What if I want to make a change to an article?
In iQuus can be made modifications on an article in either color, size, ect …, for this you must contact us in writing to the email [email protected] and request modification of the purchase or the budget we have made .
IQuus will answer you in writing if such modification can be made, accompanied by the modified budget.
In order to proceed to make such modification, the customer must transfer 50% of the amount of the offer in advance, once iQuus has the modification made, the client must transfer the rest of the amount to proceed to the same.
IMPORTANT NOTE: No item that has the status of “special” will be returned or received a modification requested by the customer, unless that item presents a defect or an error occurred at the time of making such modification.
What document is received in the purchase?
the shipping package an invoice that will contain the details of the items you have purchased, as well as the personal information you entered when making the purchase.
What happens if the item is in poor condition?
If the product offers clear signs of deterioration or damage or shows damages related to the transport, you must notify iQuus by sending an e-mail to [email protected] describing the damage of the product within 24 hours of receipt of the order. Obvious damages must also be reported on the delivery note of the carrier.
Can I return an order or item?
In accordance with the provisions of art. 44 of the law 7/1996, dated January 15, Order of trade, the customer will have the right to revocation of the requested request within 7 days after receipt of the same, after communication to iQuus.
What use is made of my data?
In compliance with Organic Law 15/1999, of December 13, Personal Data Protection, Elpla Equitación SL, informs its clients that any personal data they provide will be included in an automated personal data file Created and maintained under the responsibility Elpla Equitación SL The purpose of this file is to facilitate the processing of orders and, in case you have expressly authorized us in the corresponding box, also to send you commercial communications on articles, products and services that may be of interest to you, so that you may Be communicated to other Group companies for this purpose.
Elpla Equitación S.L guarantees the security and confidentiality of the data provided. In this way, it undertakes to comply with its obligation of secrecy of personal data and its duty to keep them and take all necessary measures to prevent their alteration, loss, treatment or unauthorized use. Therefore, all information about our customers will not be used for commercial purposes nor will it be ceded to third parties. Elpla Equitación SL customers may at any time exercise their rights of access, rectification, cancellation and opposition, communicating in writing to the email address [email protected] or in writing to ELPLA EQUITACIÓN SL, POLIGONO INDUSTRIAL EL PLA S / N 46691 Vallada, Valencia, Spain.
In compliance with the provisions of Organic Law 15/1999 of 13 December on the Protection of Personal Data, ELPLA EQUITACIÓN SL, informs its clients that any personal data they provide will be included in an automated data file Created and maintained under the responsibility of ELPLA EQUTACIÓN SL The purpose of this file is to facilitate the processing of orders and in case you have expressly authorized us in the corresponding box, also to send you commercial communications on articles and services that may be of interest, so that they can be communicated to Other companies of the group for that purpose.
ELPLA EQUITACIÓN S.L. , Guarantees the security and confidentiality of data provided. In this way, it undertakes to comply with its obligation of secrecy of personal data and its duty to keep them and take necessary measures to prevent their alteration, loss, treatment or unauthorized use. Therefore, all information about our customers will not be used for commercial purposes n will be ceded to third parties. Elpla Equitación S.L. customers may at any time execute the rights of access, rectification, cancellation and opposition, communicating in writing to the email address [email protected]
In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on services of the information society and electronic commerce, the following data are reflected below: The company that owns this website ELPLA HORSE SL Address of the office: Polígono Industrial El Pla S / N 46991 Vallada, Valencia, Spain, general email: [email protected] ## Registration Data: B98112626
The access and / or use of the portals of ELPLA EQUITACIÓN S.L., attributes the condition of USER, that accepts, from said access and / or use, the general conditions of use reflected here. The aforementioned condition will be applied independently of the general contracting conditions that in their case are obligatory.
Exclusion of guarantees and responsibility
ELPLA EQUITACIÓN, SL, is not responsible, in any case, for damages of any nature that could cause, by way of example: errors or omissions in the contents, unavailability of the portal or the transmission of viruses or malicious programs Or harmful to the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid it.